An Apple ID block because of a declined credit card payment is causing uncertainty: Since the purchase of a new MacBook Pro could not be paid in full with the Apple Card, Apple deactivated the accounts linked to the device, reports developer Dustin Curtis. Since numerous services and device functions are linked to the Apple ID, he could no longer update software from the App Store, for example, and access to Apple Music also failed.
Account lock after payment default
In a letter published by Curtis it says that since the payment for the product has not been made in full, access to the device’s App Store and iTunes Store will be blocked and “all accounts linked to the device will be deactivated”. In order to solve the blockage, the customer has to contact the support of the Apple card issuer Goldman Sachs.
The payment default occurred because the number of the account stored for the Apple credit card had changed, writes Curtis. The second part of the Mac purchase price could no longer be debited from the card after a failed exchange of an old device – and apparently triggered the further procedure including the account blocking. Important iCloud services like iMessage and iCloud Photos would have continued to work, explains Curtis. Because of the account lock he was worried about losing his access to the data stored in iCloud.
Nightmare account lock
Only a support odyssey about Apple, Goldman Sachs and then again Apple led to an end to the account lock – after several working days.
The Apple Card is currently only available in the USA. Sudden Apple account locks independent of this, however, cause a stir again and again, developers in particular fear the loss of access because they can no longer update the apps sold via the App Store and no longer receive any income. A deactivated Apple ID can also be problematic for normal users because many functions are now linked to it – from cloud sync to Apple Pay.