Baden-Württemberg was the first federal state to allow shops like the network operator Telekom to reopen on Monday. "While maintaining strict requirements to protect the health of customers and employees, it would be a good idea to offer people stationary service points again"said Björn Weidenmüller, Managing Director of operations for private customers at Telekom's sales company, on March 24, 2020. All Telekom shops were closed on March 18 due to the corona pandemic.
The employees were released on continued payment of wages. Telekom is currently examining short-time working arrangements or alternative employment. In favor of the customers, it was decided that every mobile phone customer would receive 10 gigabytes of data. "Over 1 million customers will have accepted this by the end of this week", Weidenmüller explained.
At the same time, Telekom had recommended to its agency operators that they also close their shops. This affected around 1,000 partners and exclusive partners in Germany.
To help the agency operators, Telekom paid its bills faster. "It's usually a five-digit sum"said Georg Schmitz-Ax, Head of Telekom Partner. "We also lowered the targets for the operators. This will be paid out in April." Loans would not be granted. There are early payments of the first and second trading levels.
Due to the increasing relocation of the contract to the Internet, many agency operators would worry about losing their existing customers. "For all Telekom partners, there is an offer to advise existing customers by telephone. This applies to mobile communications, landlines and new customer business."said Schmitz-Ax.
From Wednesday, telephone inbound marketing in the private customer area will be made possible for existing customers and for contract extensions in the fixed network. In the business customer area, telephone inbound marketing is made possible for existing customers and for contract extensions in the fixed network and for new mobile customer business. The authentication process is to be carried out using the video identification process.