Federal Network Agency: Internet telephony in Messenger is used less

While 95 percent of users regularly send text and picture messages via Messenger, only 48 percent regularly use the Internet telephony function. This emerges from a study by the Federal Network Agency on May 22, 2020. 81 percent of users send text messages every day, but other functions are used less frequently. 48 percent of messenger users use Internet telephony and 40 percent said they use video telephony. "However, traditional telecommunications services are still very important for consumers"said Jochen Homann, President of the Federal Network Agency.

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61 percent of the users surveyed stated that they are generally communicating more than before due to the spread of OTT communication (over-the-top). The use of classic telephony is still significantly more popular than Internet telephony via messenger. For voice telephony, OTT users continue to use mobile phones (75 percent) and landline telephony (59 percent) more frequently and more intensively. Mobile telephony in particular is of great importance to users of messenger services. 74 percent of all OTT users surveyed cannot imagine completely foregoing the use of mobile telephony. The three most popular services are WhatsApp, Facebook Messenger and Instagram.

The basis for the results of the report is a representative consumer survey according to the information. Across Germany, a total of 2,210 people took part in the Federal Network Agency survey. The implementation took place at the end of 2019 in cooperation with the market and opinion research institute Info from Berlin.

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