With return rates from ten to 70 percent, online retailers and their customers need to be uncomplicated and efficient returns management solutions to offer. Such solutions have so far not been standard, particularly in the cross-border area, although the convenient return is an essential purchase criterion for online buyers. In addition, smaller online shops have so far shy away from the effort involved.
Returns management is an essential purchase criterion
GLS is now presenting a flexible returns management solution specifically for this purpose, which enables both national and cross-border returns within Europe and is flexibly configurable – optionally in your own webshop design – and can be integrated into existing processes with minimal effort.
“An efficient returns solution is an important success factor for the development of the e-commerce business in many industries,” said Saadi Al-Soudani, Group International MD GLS. “With the new GLS returns portal, we are proud to be able to offer our export customers, in addition to fast and reliable shipping throughout Europe, an easy-to-integrate solution for handling returns.”
Returns portal offers advantages for online buyers
Consumers also benefit from the new solution: they can create their own shipping labels in the returns portal. The labels are available for download online or are automatically sent via email. Senders from Germany can also use the QR code to send the label directly to the GLS ParcelShop to print. Possible Drop-off points for returns are already shown to the user in the portal depending on the address.
Returns can also be processed entirely on the website of the online shop, because the portal allows an interface to the GLS system via so-called APIs. The new returns management solution can currently be used for returns from Belgium, Denmark, Germany, Ireland, Luxembourg, the Netherlands, Austria, Poland and Hungary. Other countries such as Great Britain and Spain are currently being integrated.
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