Tech

MacBook Air with Retina screen: reports of "Staingate" stains

Annoying stains on the displays of expensive MacBook products have been around for several years. The so-called staingate problem has existed at least since 2015 – probably even significantly longer. Under certain conditions, parts of the coating on the screen can peel off, which should actually ensure that light is not reflected too strongly (anti-glare). Apple already launched an exchange program in 2017. Now there are reports that the MacBook Air with Retina screen, which first appeared in 2018, could also be affected.

The information comes from Apple itself corresponding memo the group distributed to its authorized repairers (Apple Authorized Service Providers, the ASPs). "Retina displays in some MacBook, MacBook Air, and MacBook Pro computers may have anti-reflective coating (AR) problems." It is the first time that Apple mentions the MacBook Air with Retina screen in addition to the MacBook Pro and 12-inch MacBook (which has now expired). The devices should now also have been included in the internal documentation.

The problem: Currently, Apple's exchange program, which was updated in December 2019, does not yet cover the MacBook Air. Accordingly, users who are affected could have problems getting replacement. The list currently includes the MacBook Pro with a 13-inch display from early 2015, mid-2016 and 2017, and the 15-inch model from mid-2015, 2016 and 2017. The 12-inch MacBook were born in 2015, 2016 and covered in 2017.

The staingate problem triggered various user actions before Apple decided in 2015 to launch an exchange program. For example, there was a Facebook group with over 17,000 members, a class action lawsuit against Apple and numerous complaints in Apple's user forum. The exchange program is still not publicly available, but reports say users get help for free when they contact Apple.


(bsc)

. (tagsToTranslate) Apple (t) Coating (t) Screen (t) Display (t) MacBook Air (t) Material Defect (t) Retina Display