Retarus modernizes its quarantine service – eCommerce magazine

  • After a multi-month beta test Retarus has modernized its quarantine service for the email security solution Email Security.
  • The user interface and user experience have been optimized for mobile display.
  • The design, frequency and delivery times quarantine emails can now be set separately.

The innovations in quarantine services for include an easy-to-understand color marking according to threat level, extended search options, for example by attachments or quarantine reason, as well as a new detailed view with further information on the selected email. The advantages for email security are obvious: work more efficiently and save time for every user, an optimized, targeted layout even on mobile devices, a significantly higher performance with minimal loading times, immediate recognition of the reason for the quarantine and threat level as well as relief for the IT department through direct search results of the users.

Email security: Best-in-class functionality

They left before the redesign Quarantine options and configuration with Retarus’ email security solution far beyond what other manufacturers offer. In the overview of the messages that were initially not delivered as a precaution, the user can release emails from the quarantine or generally allow the sender (“whitelists”). There is also general administration for white and blacklists, which can be controlled by administrators.

It is also possible to set the design, frequency and delivery times for summarizing the emails in quarantine separately for working days and weekends. Already from these “digest” emails there is the possibility of having a message that was erroneously selected at first glance. Furthermore, users can request a quarantine overview of the past up to 30 days at any time at the push of a button.

Email security Retarus
Email Security’s quarantine service notifies the user of undelivered emails. (Image: Retarus)

Continuous development of the security solution

“The quarantine of our email security offers maximum clarity and transparency about filtered emails, ”explains Martin Mathlouthi, Product Line Manager Secure Email Platform at Retarus. “Users can access them without a hurdle, but still secure, without a password. So you can quickly and easily determine which emails have been filtered for various reasons, such as phishing, spam or unsolicited newsletters, and whether there are any emails that were accidentally withheld. ”

Retarus is also continuously developing the administration options for administrators of the Secure Email Platform. Im also redesigned EAS portal (Enterprise Administration Services) IT managers can set up and manage more and more features directly. The Retarus Product Line Teams for the Secure Email Platform and for UI / UX are working on moving more and more functions to the new EAS portal and thus providing customers with even more self-service options.

Email security
Retarus has optimized the mobile display of the quarantine service. (Image: Retarus)

Leader in email security

Analyst firms such as Gartner, Forrester and Radicati Group regularly mention Retarus in their reports and market overviews on email security. Radicati, for example, had Retarus in his Secure Email Gateway – Market Quadrant, 10/2019 positioned as the leading “trail blazer”. A trail blazer is characterized by its innovative strength and the potential to change the market sustainably.

Retarus controls communication for companies worldwide with excellent solutions and services, intelligent infrastructure and patented technologies “Made in Germany”. The technologies, highly available data centers and the cloud messaging platform from Retarus deliver maximum security, maximum performance and business continuity. With the experience of directing information flows at the enterprise level, Retarus has ensured since 1992 that all information arrives safely and reliably at the right time, in the right place and in the right format. (sg)

Also read: Business Email Compromise: 5 steps to protect yourself from email hackers