Telesforo Aviles, a 35-year-old former employee of the home and office security service ADT, took advantage of his position with the US firm to observe...
Tag - customers
With the new “Speedtest Plus” all Vodafone cable customers can now measure the bandwidth available to them. The first step in the two-stage test is...
Companies must increasingly understand and use customer feedback as an opportunity to improve not only their digital image, but also the customer experience as...
In the new study “E-Commerce Frustration Barometer”, elaboratum and Trusted Shops have identified the most important frustration factors in online...
Robert Waloßek, managing director at Bettenrid Corona has shown it – retailers who also operate online shops had an advantage. Given this, how do you...
57 percent of the surveyed managers in customer support report of increased customer expectations and 62 percent of growing empathy towards customer service...
Like a plane that hits the sound barrier: As the online shop Buecher.de this year as part of the CMC Dialogpost Study Managing director Günter Hilger cannot...
There are also arguments for improving customer service with digital means in the B2B environment. Services in mechanical engineering, for example, can improve...
In terms of data transfer to the USA, Microsoft is significantly increasing the level of data protection after negotiations with the Baden-Württemberg data...
Vodafone’s cable network customers can upgrade their cell phone tariffs considerably. In some tariffs there is a data flat rate, but only in Germany...
