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That is why many citizens are still skeptical – eCommerce Magazin

That has a KPMG– Survey of 6,000 citizens in Australia, Germany, Canada, the US and the UK on their trust in Artificial Intelligence (AI). According to this, only 28 percent of those surveyed express general trust in AI. Only one in five expressly supports the use of AI in such systems. Citizens are most likely to accept AI applications in the medical field – for example when it comes to supporting diagnoses and treatments. 35 percent of those surveyed would be willing to rely on the results of AI analyzes here. On the other hand, AI applications in human resources – for example in the context of hiring or promotions – are viewed much more skeptically. Only one in four would agree to AI-based decisions (25 percent). With regard to the type of use of AI, most of the survey participants can still imagine the use of artificial intelligence for the purpose of automating and expanding tasks (70 to 76 percent, depending on the country).

Acceptance of AI applications depending on trust and added value

Dirk Distelrath is Director of Consulting at KPMG. “The survey shows that the acceptance of Artificial Intelligence is largely dependent on the trust and concrete added value of the applications. Accordingly, two thirds of the respondents are of the opinion that the current regulations and laws are not sufficient to make the use of artificial intelligence safe or they see this at least ambiguously. This shows how important it is to strengthen the regulatory framework for AI – including data protection laws – in all the countries examined and, moreover, to make them better known. ”

To the survey “Trust in Artificial Intelligence”

KPMG and the University of Queensland surveyed a total of 6,054 citizens. The respondents are from the USA, Canada, Germany, Great Britain and Australia. In each case, more than 1,200 citizens were surveyed (1,202 from Germany). On the one hand, it was about artificial intelligence in general and, on the other hand, specifically in health and human resources – two areas in which technology is expected to affect a large number of citizens very soon. The survey results can be found with this link for download.

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